At The Cinematic Jar, customer satisfaction is important to us. As our products are freshly prepared and perishable in nature, returns and refunds are handled differently from non-food products. Please read the following policy carefully before placing an order.

Return Eligibility

Due to food safety and hygiene regulations, we do not accept returns of bakery products once they have been delivered. This policy helps ensure the quality and safety of all products for our customers.

Eligible Cases for Refund or Replacement

Refunds or replacements may be considered in the following situations:

• The product was damaged during delivery.
• You received an incorrect item.
• The order was incomplete or missing items.
• The product was delivered in an unusable condition.
• The order could not be fulfilled due to our operational limitations.

Reporting an Issue

If you experience any of the issues listed above, please contact us within 24 hours of receiving your order.

To help us review your request quickly, please provide:

• Your Order Number
• Clear photographs of the product and packaging
• A brief description of the issue
• Your contact information

Refund Process

Once we receive and verify your request, our team will review the issue and determine whether a refund, replacement, or store credit is appropriate.

Approved refunds will be processed through the original payment method used during checkout.

Refund Timeline

After approval, refunds are generally processed within 5–10 business days. The exact timeline may vary depending on your bank, payment provider, or financial institution.

Non-Refundable Situations

Refunds or replacements will not be provided in the following situations:

• Change of mind after delivery.
• Incorrect delivery details provided by the customer.
• Failed delivery due to customer unavailability.
• Minor variations in appearance, decoration, or presentation of handcrafted products.
• Issues reported after the specified reporting period.

Order Cancellation

Orders may be cancelled before preparation begins. Once baking, packaging, or dispatch has started, cancellation requests may not be accepted due to the perishable nature of our products.

Our Quality Commitment

Every product at The Cinematic Jar is handcrafted using quality ingredients and prepared with care. We continuously work to ensure every customer receives a delightful experience with every order.